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Terms and Conditions

Welcome to the website of Shinhan Finance. Please carefully read through the following terms and conditions before accessing this site. Accessing to this website means you agree with all following terms and conditions. Information we use on the website is just for reference purpose and may be changed without any notice and it should not be used as advice. Shinhan Finance may at any time revise these terms and conditions. Therefore; you should periodically visit this page in order to obtain up-to-date information.

Copyright and trademarks

All information and images on this website are the property of Shinhan Finance. Any copy, usage or distribution of such information and images is prohibited without prior written consent from Shinhan Finance.


All materials contained in this Website are for reference only. Content and materials may change, be deleted or replaced without prior notice.
Whilst all possible care will be taken, Shinhan Finance cannot guarantee that all information and materials on this and linked sites are accurate, adequate or free from viruses or other malicious, destructive or corrupting code, agent, programs or macros.

Quick Links

Shinhan Finance will not be responsible for the privacy practices and the content of any websites linked with, including products, services and other products introduced via this website.



Privacy Policy


Shinhan Finance's commitment

Shinhan Finance is committed to safeguard your privacy data and pledges to observe the requirements of Vietnam Law on Privacy Data Protection.

Except as specified in this "Collection of Personal Information" section, Shinhan Finance will not disclose any of your personally identifiable information to third parties except when having your permission or under regulatory requirements.

Shinhan Finance will take all reasonable steps to ensure that the personal data you provide to us are properly stored.
Information we collect

When you use this Website, Shinhan Finance will not collect any information which identifies your personal identity until you in fact decide to buy our financial products, register as a member, and/or file information for job application purpose.

How we use information we collect

The following are purposes for which personal information are collected by Shinhan Finance from its users:

1. To provide its clients with financial products, the consumer financial services to clients;

2. In order to handle and check and verify the information, appraisal, loan approval and loan management as well as other requirements as prescribed by law;

3. To report statistics and research;

4. To collect, supply and use of indefinite duration information (including personal information, and information is not personal information) for the purpose of marketing and market research by Shinhan Finance and members of Shinhan Financial Group, its affiliates, business partners and subsidiaries of Shinhan Finance;

5. To communicate with customers and/or users of the official website of Shinhan Finance;

6. To meet the reporting requirements under the law or the competent authority for Shinhan Finance;

7. To fulfill any other purposes relating to (1) to (6) above.

Information security

Protecting information is the first priority of Shinhan Finance. We will implement technical and organizational security measures to make sure your personal data is protected against unauthorized or unlawful processing and against accidental loss or destruction, or damage.


Shinhan Finance always welcomes useful comments to improve security. Contact [email protected].

Accessing and updating your information

You have the right to request access to and/or correction of your personal information held by Shinhan Finance. If you want to access or correct your personal information held by Shinhan Finance, please contact our Customer Service Hotline 1900 5454 49 or our branch offices across the country.



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