1900 5454 49Call rate 1,000 VND/min

Branch Network



KYC Officer

(Binh Duong, Dong Nai, Long An)


Part I: General Information


Job Title                      : KYC (“Know Your Customer”) Officer                                                                 

Department                 : Branch Network

Location                      : SIPs (“Service Introduction Point”)

Report to                     : DTH Manager(s)


Part II: Job Summary


The key purpose is to perform KYC on customer information (identity, financial, residence) at loan closing stage or prior to underwriting (ie loan discussion and offer) by RO (based in HCM, HN or Danang) to prevent identity theft and possible defaults. KYC is conducted either face to face or via phone.


Maintain the assigned portfolio and offer best customer service to customers. The role reports to DTH Manager. As the business grows and matures, the person in the role could be promoted to take bigger responsibility in Branch Network or other departments of the business as relevant.


Carry out other support tasks as assigned by DTH Manager.


Part III: Key Accountabilities





Perform KYC activity at loan closing stage or prior to underwriting;


Customer service – To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver. Remind customers of key responsibilities and well handle all related questions from customers.


Maintaining customer portfolio – Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward). Ensure all assigned KPIs are met.


Part VI: Job Specification / Possible Profile

(Please specify minimum qualifications of the person who can work for the position effectively)

  1. Education Background : University Graduated, Finance/ Accounting or Banking major are preferable
  2. Minimum Experience : 3 to 5 years of experience in finance/ banking industry or customer service position
  3. Minimum Qualifications (Knowledge , Skill, Abilities)
  • Basic knowledge : Finance, banking knowledge preferred             
  • Competencies : Interpersonal, teamwork, negotiation, business acumen
  • Computer skill : Computer skills (MS Word, Excel, Power Point)
  • Languages capability : Acceptable command of spoken and written English and good command of Vietnamese    


How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at:


back to top top