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Collection

 Collection Analytics Supervisor

 

Job Title                                 : Collection Analytics Supervisor

Department                            : Collection

Location                                 : Ho Chi Minh- Lottery

Report to                               : Collection Analytics Manager      

Number of Subordinates    : nil

Job Summary

Reporting to the Manager of Collection Analytics, this position's primary responsibilities will include strategy development and performance analysis to optimize portfolio results.

The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge, learn quickly, self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant to understanding Business results. They will be able to apply knowledge of business and balanced judgment in interpretation of data (analytics). This position will be focused on strategies supporting Collection performance and activities.

Key Accountabilities

Interpret data, analyze results using excel/ SAS/ SQL and provide on-going reports
Work on data collection systems/ Management Information System (MIS), data analytics and other strategies that optimize statistical efficiency and quality.
Regularly monitor the Collection portfolio to ensure delivering highest portfolio performance
Understand and conduct ad-hoc and on-going analysis/tests related to collection strategies and portfolio performance;
Together with other team members, regularly enhance SAS script and performance of automated Collection MIS reports, ad-hoc and analyses.
Coordinate with other related functions to implement strategic changes in Collection Operation, including technical development with IT.
Cooperate with testing team to ensure the accurate implementation from analytical strategies to operation, ensuring to enhance strategies during pilot period and prior the deployment in the entire Collection Operation.
Locate and define new process improvement opportunities / forecasting trends and raising alerts when necessary
Provide analytical and data support in the design and review of strategy tests and current operations.
Analyze monthly operating results and monthly variances; identify problems and research potential recommendations for corrective actions
Perform portfolio analytics, special projects, drill -down analysis and other duties as needed
Apply sound control processes into daily/weekly/monthly processes to effectively identify, assess and manage risk
Perform special analytics projects and other duties as assigned
Able to deliver accurate results within expected deadlines

Job Specification / Possible Profile

a. Qualification:
- BS or BA in Finance, Statistics/Math, Computer Science, MIS or related field
b. Experience:
- 3+ years' experience in similar or equivalent position
- Experience and knowledge of consumer financing industry and collection as a preferred.
- Strong knowledge of Excel
- Strong analytical skills and practical experience working with large datasets with SAS
and/or SQL knowledge
- Candidate must have strong attention to detail and accuracy
- Work well within a team of analysts and collaborate with individuals with technical and
non-technical backgrounds
- Candidate should possess outstanding analytical and problem-solving skills
- Excellent written and verbal communication skills, including the ability to effectively
present material
- Candidate should possess outstanding analytical and problem-solving skills
c. Knowledge:
- Having knowledge of: SAS, Oracle, SPSS, R is a plus.
- Knowing modeling/business statistics as a preferred
d. Skills:
- Good analytical skills;
- Good at visualizing MIS/ dashboard;
- Strong in numbers;
- Fluent in both Vietnamese and English;
- Strong interpersonal and communication skills;
- Able to work under pressure in a performance-oriented environment and has the ability
to handle multi-task;
- Detail-oriented to perform tasks quickly and efficiently;
- Able to work independently as well as a team player.

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: recruitment@shinhanfinance.com.vn

 

Collection Analytics Executive

 

Job Title                                 : Collection Analytics Executive

Department                            : Collection

Location                                 : Ho Chi Minh- Lottery

Report to                               : Collection Analytics Manager      

Number of Subordinates    : nil

Job Summary

As the Junior Collection MIS Analyst, your main accountabilities will include generating, updating, monitoring, maintaining and enhancing accuracy of MIS data, ad-hoc and regular reports; supporting collection departments for improving and controlling collection performance and productivity to maximise Collection and Recovery performance; regularly reviewing the impact of new strategies by providing analytics reports.

Key Accountabilities

 

- Interpret data, analyse results using excel/ SAS/ SQL and provide ongoing reports

- Work on data collection systems/ Management Information System (MIS), data analytics and other strategies that optimize statistical efficiency and quality.

- Manage the accuracy and on-time update of Collection monitoring report to support the operation of Collection.

- Regularly monitor the Collection portfolio to ensure delivering highest portfolio performance

- Identify, analyse, and interpret trends or patterns.

- Understand and conduct ad-hoc and on-going analysis/tests related to collection strategies and portfolio performance;

- Work with leadership to prioritize business requirement and information needs.

- Together with other team members, regularly enhance SAS script and performance of automated Collection MIS reports, ad-hoc and analyses.

- Coordinate with other related functions to implement strategic changes in Collection Operation, including technical development with IT.

Job Specification / Possible Profile

  1. Qualification:

- University Graduated, major in Statistics/Math, Computer Science or MIS.

  1. Experience:

- Proven working 1+ experience as a data analyst or business data analyst

- Strong knowledge of Excel

- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy

- Adept at queries, report writing and presenting findings

- Have experience in using the analytical tools such as: Excel, SAS, Oracle… applied for Finance/ Banking industry.

  1. Knowledge:

- Having knowledge of: SAS, Oracle, SPSS is a plus.

  1. Skills:

- Good analytical skills;

- Good at visualizing MIS/ dashboard;

- Strong in numbers;

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: recruitment@shinhanfinance.com.vn

 

Collection Assistant Manager

 

Job Title                                 : Collection Assistant Manager

Department                            : Collection

Location                                 : Ho Chi Minh- Lottery

Report to                               : National TC Unit Head/Collection Head   

Number of Subordinates    : nil

Job Summary

Report directly to National TC Unit Head/Collection Head

Key Accountabilities

- Establishing a good rapport with the Field collection team/Planning/Strategy on forming strategies to be implemented and secure feedbacks and support each other to improve general performance.
- Conducting monthly projection on workload, headcount and performance on every working period.
- Checking and reviewing the DAILY Collection Performance Tracker, Productivity per Bucket and Daily Collector’s Reports.
- Discussing and strategizing with team on how to improve the collection performance and new strategies to be implemented to tide the gap.
- Conducting spot checking and reviewing of TC daily activities report, recording system specially those who are not meeting the minimum requirements per day and with poor collection performance.
- Assisting the National TC Unit Head/Collection Head on conducting training for new hires and refresher course on tele collection for the veterans. This can be in classroom training and actual cases.
- Ensuring all DAILY TC activities follow company policies and Collection code of conduct.
- Ensuring 100% coverage of cases allocated to tele collection. Monitoring the endorsement from TC to field collector.
- Escalating any integrity issue or Fraud cases found to Collection Head.
- Motivating and driving the team to meet the targets set every month by proper coaching and guidance.
- Supporting in interviewing/evaluating qualified candidates for tele collectors/team leaders/supervisor when needed.
- Managing the Team’s capacity for the year.

Job Specification / Possible Profile

1. Education Background University graduated, preferable business course degree holder
2. Minimum Experience Min 3 years collection experience as team leader/supervisor/manager
3. Minimum Qualifications (Knowledge , Skill, Abilities) Consumer finance business, collection system
Strong interpersonal skills and ability to deal effectively with a diversify of individuals at all organization levels
PC proficiency and excellent organization skills
Ability to speak and write in English at advance level
4. Other: Integrity, innovative, customer service, collaborative
Should be confident, aggressive and have a flair for Team Management
− To get deep understanding and fully comply with (1) Corporate Integrity Policies (including: policies of Conflict of Interest, Anti-Fraud, Anti-Bribery & Corruption (Gift &Entertainment register), (2) Anti-Money Laundering Policy & Countering Terrorism Financing; (3) and regulation on your roles and responsibilities in operational manual.
− To be responsible for reporting suspected incidents of fraud.
− This job description is reviewed on annually basis and subject to change upon business requirement.

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: recruitment@shinhanfinance.com.vn

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