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CUSTOMER EXPERIENCE, BRAND & COMMUNICATIONS

 

 

Customer Experience Supervisor

   

 

Part I: General Information    

                                                   

Job Title                       : Customer Experience Supervisor

Department                  : Customer Experience, Brand and Communications

Location                      : Ho Chi Minh City

Report to                      : Head Customer Experience and Digital Marketing

No. of subordinates     : 0

 

 

Part II: Job Summary    

 

The Customer Experience Supervisor takes active leader role to carry out action plans, projects to execute company’s Total Customer Experience Strategy in delivering and innovating customer relationship, dedication and satisfaction across customer journey.

 

 

Part III: Key Accountabilities

 

His/her key accountabilities include:

 

  • Implement Customer Experience projects and initiatives in all pillars People – Product/Process – Technology – Physical Interactions to ensure customer experience improvements delivered
  • Proactively identify room for improvement in customer experience and manage a list of fixed required to address them
  • Develop detailed execution planning and align relevant business departments to achieve the goal
  • Continuously review customer journey and interactions across the company through the customer eyes and put in place several building blocks of a comprehensive improvement in customer experience

 

 

Part IV: Job Specification / Possible Profile

 

1.   Education background

-     University Graduated

2.   Minimum Experience

 

 

-     Preferable experience in Digital Transformation project management and execution

-     03 years working experience in hospitality industry preferably in consumer finance, banking or other relevant business sector

 

-     Experience in Project implementation is an advantage

3.   Knowledge, Competencies, Skills

 

-     Highly “customer focus”

-     Technology innovation oriented

-     Be able to multi-task and adhere to timelines

-     Communication and influencing skills will be exceptional and always deliver a positive outcome, even where conversations are challenging.

-     Have execution capabilities – engaging relevant stakeholders and managing expectations around timing, process etc.

-     Fluent oral and written communication skills in both English and Vietnamese

 

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: recruitment@shinhanfinance.com.vn

 

 

 

 

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