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Trainer (Collection)


Part I: General Information                                                

Job Title                       : Trainer

Department                  : L&OD, Human Resources

Location                       : Lottery

Report to                      : Training Manager, Collection

No. of subordinates     : 0


Part II: Job Summary    

The job holder will support to manage and implement the training and development activities of Shinhan Finance - based on business requirements and strategies through various courses including hard skills and soft skills.


Part III: Key Accountabilities

  • Cooperate with related departments to organize training courses
  • Lead & conduct on-board training and other training programs when being assigned;
  • Observe, analyze and propose customized training programs in response to business requirements and to upgrade skill-sets of current workforce;
  • Develop training materials whenever applicable;
  • Regularly collect feedback from stakeholders to analyze training needs and establish training plan.
  • Keep up to date with developments in training by reading relevant documents, meetings and attending relevant courses
  • Join field work to understand the business and gain more insights for training
  • Manage training consolidation and admin tasks
  • Undertake other tasks assigned by Training Manager


Part IV: Job Specification / Possible Profile


1. Education background & experience

  • BA or other applicable graduate degree
  • At least 1 year of experience in training position is mandatory
  • Previous work experience in Collection/ a multinational company and/or consumer finance industry is an advantage. 


2. Knowledge

  • Knowledge of consumer finance industry is an advantage
  • Knowledge of Collection is preferred
  • Fast learning new knowledge of business activities, processes and strategies
  • Strong understanding of the training process 


3. Skills

  • Good public speaking, presentation and training skills;
  • Effective communication
  • English skills (oral & written);
  • Ability to work effectively with little or no supervision
  • Ability to attract, motivate and develop team members and other colleagues;
  • Ability to organize and prioritize tasks and meet deadlines, orientation on the results and outputs;
  • Logical thinking
  • PC skills (MS Windows, MS Office, especially excel & power point)


4. Personal attributes

  • Customer service mindset, “can do” attitude, result oriented;
  • Open to learn and apply new knowledge;
  • Detailed & considerate
  • Positive thinking
  • Team spirit
  • Prudent & trustworthy
  • Integrity


How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at:




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