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SALES & DISTRIBUTION

 

 

 

 

Sales Supervisor (Tele Sales)

 

Part I: General Information    

                                                    

Job Title: Sales Supervisor/ Sales Officer

Department: Sales 

Location: Da Nang / Ha Noi

Report to: Regional Sales Manager

Number Subordinates: 04 - 06 teams

 

Part II: Job Summary

 

  • - The Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well.

 

Part III: Key Accountabilities

1. Sales operation planning, management and monitoring:

  • Delivery the sales targets
  • Manage tele sales agents, field sales agent through team leaders and 3rd party vendors through operations head, channel managers of 3rd party
  • Maintain of low attrition rate for agents and team leaders
  • Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
  • Ensure all the audit requirements are met and vendor follows the policies laid down by the company
  • Ensure the changes in the policies are communicated in time to 3rd parties and their staff

 2People development, training and motivation:

  • Recruitment of agents
  • Visit timings to the 3P vendors
  • Termination of agents or 3rd party on account of non-performance / disciplinary issues
  • Implementation of any process which helps improves process efficiency

3. Problem Complexity:

  • Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team leader, 3rd party.
  • Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company and operations manager of 3P to adhere to the changed policy, non-delivery of targets, reduction of no of seats by 3P due to pricing

 

Part IV: Job Specification / Possible Profile

 

(Please specify minimum qualifications of the person who can work for the position effectively)

 1. Qualification:

  • Candidate must possess at least a Bachelor Degree in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Marketing or equivalent

2. Experience:

Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent 

3. Knowledge:

Should have basic knowledge of the financial/insurance products.

4. Skills:

  • Excellent MS-Office skills,
  • Good communication skills
  • Good team player & fast learner
  • Good command over English

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

 

Sales Supervisor (Personal Loan)

 

Part I: General Information    

                                                    

Job Title: Sales Supervisor/ Sales Officer

Department: Sales & Distribution

Location: Ho Chi Minh/ Binh Duong/ Dong Nai/ Da Nang

Report to: Regional Sales Manager

Number Subordinates: 05-10 teams

 

Part II: Job Summary

 

  • - The key purpose is to lead a sales team in a customer service center and sales. This includes the responsibility of coaching, training the sales team to perform respective sales calls process professionally and effectively. Especially sales target, COA, productivities and Fraud..
  • - The role is also responsible for seeking possible opportunities to promote and improve Fields Sales

 

Part III: Key Accountabilities

 

  • - Setting up SMART target for sales team, contributing to company sales forecast. Proactively propose/ contribute to micro-marketing.
  • - The role will require ensure that the sales plan, events, activities… are well briefed to sales team, and will be completely & effectively executed in the field.
  • - To perform sales analysis on monthly basis, ensuring both gaps and potentials are identified and proper action will be taken to maximize sales achievement.
  • - To ensure incentive schemes are properly run, the best performers will be recognized and rewarded

 

Part IV: Job Specification / Possible Profile

 

(Please specify minimum qualifications of the person who can work for the position effectively)

 

Education Background:

 

- Bachelor Degree, Business Management major is preferable

 

Experience:

 

- Minimum 3 to 5 years sales management experience, experience in sales retail is preferable.

 

Qualifications (Knowledge, skill, abilities):

 

- Basic knowledge : Basic knowledge of financial services. 

- Competencies : Sales, Leadership, Analytical, problem solving, interpersonal, communication

- Computer skill :MS Office (Word, Excel, PowerPoint)

- Languages capability : English communication at basic level

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

 

 

Sales Training Supervisor

 

 

Part I: General Information

 

Job Title: Sales Trainer

Department: Sales Training Unit/ Sales 

Location: Ho Chi Minh City

Report to: Sales Training Manager

 

Part II: Key Roles & Responsibilities

 

  1. 1. Sales planning:

- Set up SMART target for his/her sales team, contribute to company sales forecast. Proactively propose/ contribute to programs that close the relationship between Car Showrooms/Dealers and SVFC.

- Communicate and allocate Sales target to the team in time and track their performance on daily basic.

- Coordinate with Department Head to set up, maintain and improve the relationship with Car Showrooms/Dealers.

 

  1. 2. Sales execution:
  • - Ensure the sales plan & activities are well briefed across all team members to be completely & effectively executed in the field
  • - Effectively manage sales performance (Number of submitted applications/ approved/ disbursement loans) and Sales achievements through activities and sales results

 

  1. 3. Sales analysis:
  • - Perform sales analysis on monthly basis to ensure both gaps and potentials are identified. Make proper action to maximize sales achievement.
  • - Generate and submit Weekly/ Monthly sales report together with recommendations to relevant persons

 

  1. 4. Team motivation:
  • - Ensure incentive schemes are properly managed. The best performers will be recognized and rewarded.
  • - Propose Incentive scheme and bonus proposal

 

 

Part III: Job Requirements

 

  1. 1. Education Background: Bachelor’s Degree (Training/Finance is a plus)

 

  1. 2. Minimum Experience:
  • - 1-2 years of experiences in training
  • - 1 year in similar position.
  1. 3. Minimum Qualifications (Knowledge, Skill, Abilities)
  • - Strong in analysis & presenting ideas
  • - Well-structured communication
  • - Good in English & fluent in Vietnamese
  • - Good interpersonal and convincing
  • - Strong in both making & answering questions
  • - Strong at coaching & providing feedbacks
  • - Professional presentation
  • - Teamwork and result oriented
  • - Good at Microsoft office
  • - Willing to travel and take rotation

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

 

Regional Sales Manager (Auto Loan)

 

(HCMC/ Ha Noi)

 

 

Part I: General Information

 

- Job Title                        : Regional Sales Manager (Auto Loan)

- Department                   : Synergy and New business

- Location                        : Hanoi or HCM

- Report to                      : Head of Synergy and New business

- Number Subordinates     : 02 direct reports (team size: 5 or more)

 

 

 

Part II: Job Summary

 

The job holder is in-charge of either North or South region by leading a Hanoi or HCM Sales force. He/she is responsible for not only building, maintaining the long-term relationship with Car Showrooms/Dealers but also setting up, recruiting, coaching and training his/her own Sales team to perform respective sales process professionally and effectively to meet or exceed sales target, productivity as well as control Fraud and mitigate risk.

 

The role is also responsible for seeking possible opportunities to promote and cross sales other products such as: personal loan, insurance or other products of the company.

 

 

Part III: Key Roles & Responsibilities

 

Sales planning

- Set up SMART target for his/her sales team, contribute to company sales forecast. Proactively propose/ contribute to programs that close the relationship between Car Showrooms/Dealers and SVFC.

- Communicate and allocate Sales target to the team in time and track their performance on daily basic.

- Coordinate with Department Head to set up, maintain and improve the relationship with Car Showrooms/Dealers.

 

Sales execution

- Ensure the sales plan & activities are well briefed across all team members to be completely & effectively executed in the field

- Effectively manage sales performance (Number of submitted applications/ approved/ disbursement loans) and Sales achievements through activities and sales results

 

Sales analysis

- Perform sales analysis on monthly basis to ensure both gaps and potentials are identified. Make proper action to maximize sales achievement.

- Generate and submit Weekly/ Monthly sales report together with recommendations to relevant persons

 

Team motivation

- Ensure incentive schemes are properly managed. The best performers will be recognized and rewarded.

- Propose Incentive scheme and bonus proposal

 

 

Part IV: Job Requirements

 

  1. Education Background : University Graduate,  
  2. Minimum Experience : At least 5 years of Auto loan management experience or At least 6 years of Car Dealer management experience
  3. Minimum Qualifications (Knowledge, Skill, Abilities)

- Basic knowledge             :  Financial service, banking or Car Showroom knowledge preferred    

- Competencies : Leadership in both team environment and individual, Interpersonal Communication skill, Teamwork spirit motivation skill.

- Computer skill : MS Office (Word, Excel, Access, Powerpoint) and knowledge of CRM

- Languages capability :  Solid command of spoken and written English and Vietnamese

 

Other (if any): Practical working experience in sales, leading sales teams, interpersonal Communication skill, Teamwork spirit motivation skill…

 

 

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

 

Sales Manager (Auto Loan)

 

(HCMC/ HN)

 

 

Part I: General Information

 

- Job Title                        : Sales Manager (Auto loan)

- Department                   : Synergy and New business

- Location                        : based in Hanoi or HCM

- Report to                      : Regional Sales Manager (Hanoi or HCM)

- Number Subordinates     : 4 direct reports

 

 

 

Part II: Job Summary

 

The job holder is leading a North or South sales team to attain everyday sales target and surpass expectations of customers. He/she is responsible for not only building, maintaining the long-term relationship with Car Showrooms/Dealers but also setting up, recruiting, coaching and training his/her own Sales team to perform respective sales process professionally and effectively to meet or exceed sales target, productivity as well as control Fraud and mitigate risk.

 

The role is responsible for seeking possible opportunities to promote and cross sales other products such as: personal loan, insurance, or other products of the company.

 

 

Part III: Key Roles & Responsibilities

 

Sales management activities

- Make propositions, give suggestions and designate sales target and job obligations to each sales staff.

- Appraise performance of staff, give suggestions, reward or award punishment and offer proposals on dismissal of personnel where applicable.

- Recommend hiring additional staff and make required resources available to accomplishing target objectives and goals.

- Coordinate with Regional Sales Manager to set up, maintain and improve the relationship with Car Showrooms/Dealers.

 

Sales execution

- Ensure the sales plan & activities are well briefed across all team members to be completely & effectively executed in the field

- Effectively manage sales performance (Number of submitted applications/ approved/ disbursement loans) and Sales achievements through activities and sales results

 

Sales analysis

- Perform sales analysis on monthly basis to ensure both gaps and potentials are identified. Make proper action to maximize sales achievement.

- Generate and submit Weekly/ Monthly sales report together with recommendations to relevant persons

 

Team motivation

- Ensure incentive schemes are properly managed. The best performers will be recognized and rewarded.

- Propose Incentive scheme and bonus proposal

 

 

Part IV: Job Requirements

 

- Education Background : University Graduate,  

- Minimum Experience : At least 2 years of Auto loan management experience or At least 3 years of Car Dealer management experience

- Minimum Qualifications (Knowledge, Skill, Abilities)

- Basic knowledge :   Financial service, banking or Car Showroom knowledge preferred    

- Competencies : Leadership in both team environment and individual, Interpersonal Communication skill, Teamwork spirit motivation skill.

- Computer skill : MS Office (Word, Excel, Access) and knowledge of CRM

- Languages capability :  Solid command of spoken and written English and Vietnamese

 

Other: Practical working experience in sales, leading sales teams, Interpersonal Communication skill, Teamwork spirit motivation skill.

 

 

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

 

Relationship Manager (Auto Loan)

 

(HCMC/ Ha Noi)

 

 

Part I: General Information

 

- Job Title                        : Relationship Manager (Auto loan)

- Department                   : Synergy and New business

- Location                        : Hanoi or HCM

- Report to                      : Sales Manager

 

 

Part II: Job Summary

 

The job holder is to attain everyday sales target and surpass expectations of customers and acting proactively in building, maintaining the long-term relationship with Car Showrooms/Car Dealers.

 

The role is responsible for seeking possible opportunities to promote and cross sales other products such as: personal loan, insurance….

 

 

Part III: Key Roles & Responsibilities

 

- Build and maintain relationships with Car Dealers and Clients.

- Conduct business reviews to ensure clients are satisfied with their products and services.

- Alert the other sales team members to opportunities for further sales within key clients.

- Let customers know about other company products

- Achieve client relationship targets and KPI’s as set by the Line Manager.

- Work closely with other departments to effectively complete Auto loan process.

- Escalate and resolve areas of concern as raised by Car Dealers and Clients.

- Carry out client satisfaction surveys and reviews.

- Liaise with internal departments to ensure client needs are fulfilled effectively.

 

 

Part IV: Job Requirements

 

  1. Education Background : University Graduate,  
  2. Minimum Experience : At least 2 years of Auto loan experience or 2 years of Car Dealer experience
  3. Minimum Qualifications (Knowledge, Skill, Abilities)
  • Basic knowledge             : Financial service, banking or Car Showroom knowledge preferred    
  • Competencies : Leadership in both team environment and individual, Interpersonal Communication skill, Teamwork spirit motivation skill.
  • Computer skill : MS Office (Word, Excel, Access) and knowledge of CRM
  1. Other (if any) :

- Practical working experience in sales, leading sales teams.

- Interpersonal Communication skill.

- Teamwork spirit motivation skill.

 

 

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

  

 

 

 

Regional Sales Manager (Personal Loan)

 

 

Report to: Sales Head

No. of subordinates: Sales Managers/Officers/Supervisors and sales forces

Working Location: HCMC or Hanoi

Salary: Attractive package (base salary, 13th month, monthly incentives plus other attractive benefit)

 

 

 

 

Key Accountabilities

 

His/her key accountabilities include:

 

Sales Governance:

 

  • Building and maintaining a sustainable and high performance of assigned sales channel (nationwide)
  • Developing and coaching for well trained and professional management team leaders/sales agents for the entire assigned channel
  • Ensuring the disciplinary framework and the business continuity under any circumstance of the channel
  • Developing and maintaining a powerful CRM which benefit sales performance and management purpose
  • Responsible for the compliance and integrity business manner of the channel
  • Implementing and executing the vision, mission and business direction of the company to the channel
  • Building and maintaining a healthy and positive working culture of the entire channel
  • Responsible for the business performance of the channel vs sales target…

 

Sales performance

  • Recruiting and running the entire channel with full capacity as designed
  • Driving and delivering sales volume as assigned by the company
  • Responsible for keeping fraud under control for the sales channel
  • Managing and controlling the cost assigned for the channel
  • Proactively searching new avenues/leads to maximize sales for the organization as much as possible…

 

 

Job Specification / Possible Profile

The ideal candidate will demonstrate the following skill set:

 

Education Background: University Graduate (Business Administration, Commerce, Marketing or relevant sectors)

No. years of experience: Min 5 years of sales experience working for retail banking, consumer finance, FMCG/Food and beverage … sectors with good track records of strong sales performers

Minimum Qualifications (Knowledge, Skill, Abilities):

  • Solid sales background, Sales territory management skill; customer service skills; planning and analysis skills; Consumer finance/Banking knowledge is advantage
  • Strong Leadership in both team environment and individual; Interpersonal Communication skill;
  • Teamwork spirit motivation skill: able to manage, train and coach team (Team leaders and or Sales Agents);
  • Good English and Vietnamese skill (verbal and written)

 

How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]

 

 

 

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