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 Business Performance Management Supervisor




Part I: General Information    


Job Title                      : Business Performance Management Supervisor

Division                       : Strategy & Planning

Department                 : Business Administration

Location                      : HCMC

 Report to                    : Business Performance Management Manager


Part II: Key Accountabilities


Agent’s compensation management across channels: Distribution, Collection, Underwriting & Credit Verification

- Monitor agent’s related data in system which focuses on integrity and accuracy of the data.

- Process agent’s compensation calculation as per company’s policy and approved incentive /contest schemes.

- Ensure target of incentive scheme and business plan are aligned

- Work with related functions to determine the key drivers and built up a model for agent compensation management.

- Monitor and enhance agent compensation process by leveraging on the support of system.

- Prepare monthly payout file, including calculation of personal income tax as per prevailing regulations.

- Work with 3rd party all matters related to agent payment.

- Estimate agent’s cost for monthly cost accrual.

- Estimate cost of contest and align cost accrual method with Accounting team.

Business Performance monitoring

- Perform monthly agent’s cost tracking.

- Review and provide cost impact of incentive schemes.

- Provide monthly gap analysis of any errors, deviations to policy, etc. for corrective actions.

- Monitor actual payment vs. estimation for further improvement process.

- Partner with business to manage the costs effectively.

- Monitor cost vs. benefit of agent by locations, customer segments and channels.

- Update actual business performance into monitoring model to forecast the future out come. Call for discussion with management team on the impact to business performance and business plan.

- Monitor key drivers of agent compensation to support business plan and forecast activities. 

Agent’s cost analysis

- Perform monthly agent’s cost analysis across channels.

- Model campaigns/contests cross channels.

- Monitor & analyze the results of campaigns/contests.

- Propose good practice for campaigns/contests and eliminate the bad one.

- Analyze key drivers of agent compensation process and partner with other functional heads for enhancement. 


- Lead and support other team members to accomplish team’s targets.

- Support data for SBV reporting on monthly, quarterly and yearly.

- Be ready for internal and external audit queries regarding to agent payout.

- Document and set-up controls around agent’s compensation process.

- Other ad-hoc requests (e.g. establish SAS data queries from new core system for Finance reporting purposes)


Part III: Job Specification / Possible Profile


  1. Qualification:
  • University graduate major in statistics, IT, mathematics, Finance
  • Possessing SAS Certification is an advantage


  1. Experience:
  • At least five years working experience in Finance, MIS or managing incentive schemes
  • Working experience in MNCs is an advantage


  1. Knowledge:
  • Expertise in spreadsheets, computation skills.
  • Understanding of consumer finance is an advantage.


  1. Skills:
  • Good verbal and written communication skills in English and Vietnamese.
  • Ability to work under pressure in a performance-oriented environment and has the ability to multi-task.
  • Detail-oriented yet to be able to perform tasks quickly and efficiently.
  • Ability to work independently as well as a team player.


How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]





Management Information System Executive


Part I: General Information    


Job Title                      : Management Information System Executive 

Division                       : Strategy & Planning

Department                 : Management Information System Department

Location                      : HCMC

 Report to                    : Management Information System Supervisor


Part II: Key Accountabilities


  1. Maintain important daily, weekly and monthly reports for Sales, Finance, Operations, Digital transform & Marketing, Strategy & Planning divisions.
  2. Monitor/alert operation efficiency and business trends in deep level.
  3. Provide various ad-hoc analysis in order to bring tangible values for relevant business divisions.
  4. Be a bridge between business and IT for work-related data management.
  5. Design new useful reports by looking at new dimensions, indicators to provide more insights to business activities.
  6. Improve current reports or processes being implemented to improve business efficiency
  7. Provide business analytics such as customer segmentations, forecasts on business performance to enhance business efficiency.
  8. Upgrade and monitor business models such as customer churn prediction, cross-sell suggestion, marketing response model.


Part III: Job Specification / Possible Profile

 1. Qualification:
University degree in MIS/Information System, Data Science, Business Analytics, IT, Computer Science, Mathematics, Statistics, Mathematical Finance, Economics or equivalent fields.

 2. Experience:
At least 6 months of experience in Credit Risk Analytics, Retail Banking Analytics, Retail Risk Analytics or Credit Scoring, …, at banks or consumer finance companies with using analytical tools such as advanced Excel, SAS, Oracle, SQL, R.

 3. Knowledge:

Having logical thinking, statistical and mathematical knowledge.

Experience in banking/consumer finance is required.

 4. Skills:

Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.
Strong at numerical skills, quick learner.
Computer skills: MS Word, Excel, Power Point.
Languages capability: Good command of spoken and written English and Vietnamese.


How to apply

We can’t wait to find our next great talent! If interested, Please send your CV to Recruitment team at: [email protected]


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