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Shinhan Finance follows the Government and the state Bank of Vietnam to take action to reduce the spread of COVID-19

Date 01/04/2020

In light of the latest direction of Prime Minister Nguyen Xuan Phuc No. 16/CT-TTg dated 31/3/2020 providing an urgency handling guideline to contain COVID-19 and the order from the State Bank of Vietnam No. 03/CT-NHNN dated 31/3/2020 that Shinhan Finance has taken further urgent actions to support our national efforts in fighting against COVID-19.

Shinhan Finance follows the Government and the state Bank of Vietnam to take action to reduce the spread of COVID-19

 

In light of the latest direction of Prime Minister Nguyen Xuan Phuc No. 16/CT-TTg dated 31/3/2020 providing an urgency handling guideline to contain COVID-19 and the order from the State Bank of Vietnam No. 03/CT-NHNN dated 31/3/2020 that Shinhan Finance has taken further urgent actions to support our national efforts in fighting against COVID-19.

 

-          Develop an infectious level preparedness and response plan

-          Implement basic infection prevention measures

-          Develop, implement, and communicate about workplace flexibilities and protections at all branches, back offices and service introduction points

-          Follow existing MOH guidelines

 -         Ensure all available online tools and resources ready for 24/7 customer supports as follows:

 

1. Your account accesses:

-              Mobile app iShinhan. Click here for a quick user guide.

-              SVFC Bot via Shinhan Finance Facebook fan page: Click here.

-              Interactive voice response service 24/7 via our Hotline 1900 5454 49 (Press 1)

2. Your payment channels: For here for more details.

3. Our hotline 1900 5454 49 will remain as usual during business hours for further assistances which can’t be found via other online platforms.

 

The safety and health of our employees and customers is paramount for Shinhan Finance. Serving our customers and meeting their needs in a safe manner is always our primary focus.  We highly recommend our customers to leverage our digital channels to check balances, pay on time in full and keep up your good credit history. We appreciate your companion and cooperation to contain COVID-19.

 

 

Stay safe, stay healthy,

 

Best regards,

Shinhan Finance

 

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